Refund Policy

Thank you for shopping at Osdaddy. We want to ensure your complete satisfaction with your purchase. This Refund Policy outlines our guidelines for returns, exchanges, and refunds. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions stated below.

1. Returns and Exchanges:
   • We accept returns and exchanges within [number of days] days from the date of purchase.
   • The item must be unused, in its original condition, and with all tags and packaging intact.
   • To initiate a return or exchange, please contact our customer support team with your order details and reason for return/exchange.
2. Non-Refundable Items:
   • Certain items are non-returnable and non-refundable, including:
     • Intimate apparel (e.g., underwear, swimwear) for hygiene reasons
     • Custom-made or personalized items
     • Sale or clearance items
3. Refund Process:
   • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
   • If the item is eligible for a refund, we will process it within [number of days] days.
   • Refunds will be issued to the original payment method used during the purchase.
   • Please note that shipping fees and any applicable taxes or duties are non-refundable.
4. Exchanges:
   • If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange.
   • Exchanged items are subject to availability. If the requested item is not available, we will issue a refund or provide an alternative solution.
5. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer support team immediately.
   • We may request photos or other evidence to assess the damage or defect.
   • We will provide a refund, exchange, or replacement for damaged or defective items, depending on product availability.
6. Return Shipping:
   • Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product).
   • We recommend using a trackable shipping method to ensure the safe return of the item.

Please note that this Refund Policy applies only to purchases made directly from our website. If you purchased our products from a third-party retailer, please refer to their return and refund policies.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help!

Effective Date:October 1, 2020

Note: This is a general template for a Refund Policy. It is important to consult with a legal professional to ensure compliance with applicable laws and regulations specific to your jurisdiction.